help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic touch screen isn’t responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2019 21:18 - last edited on ‎06-09-2019 08:36 by Moderator Alum

‎06-08-2019 21:18 - last edited on ‎06-09-2019 08:36 by Moderator Alum

I went swimming with my ionic one day and the next day my touch screen on my ionic stopped working. I am also noticing horizontal lines throughout the screen and when I see the screen it changes to inverted colors for a second ten changes back to original colors. It syncs to my iPhone SE and tracks heart rate and steps still, but I’m not able to use the touch screen to set up an exercise on my watch. I have tried resetting and that did nothing.

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎06-09-2019 08:33 - edited ‎06-09-2019 08:37

‎06-09-2019 08:33 - edited ‎06-09-2019 08:37

Hi @janna.stevenson nice to see you here. Welcome to the Fitbit Community Forums. Thanks for reporting the issues that you're having with the screen of your Fitbit Ionic.

 

Thanks for letting me know that it is able to sync with your iPhone SE, this is not a normal behavior of the Fitbit Ionic. In this case, I'd recommend to restart your Fitbit with these steps: 

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

If you need additional help keep me posted. I'll be around. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes

‎06-19-2019 11:27

In response to YojanaFitbit

‎06-19-2019 11:27

I have restarted it but the screen is black, it won’t show anything and the
touchscreen feature isn’t working either. I am not able to shut it down
because I am not able to get to the settings app because nothing is on the
screen. It still tracks my steps and syncs to my phone, it just isn’t
showing anything on the screen, it’s completely black and not responding.
Best Answer
0 Votes