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Ionic touch screen issue

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‎11-04-2019 13:16

‎11-04-2019 13:16

Hi,

 

I Just finished the last update and my ionic touch screen is not responding properly.

 

Depending on the clock face I use It starts opening tabs as if I am touching It. 

 

I tried reseting but It stays the same way.

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4 REPLIES 4

‎11-04-2019 15:21

‎11-04-2019 15:21

If by "resetting", you mean you tried a Restart, try it several times and if it still doesn't work, do a Factory Reset by swiping left, then Settings. then About. and then Factory Reset.

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‎11-04-2019 23:00

In response to SunsetRunner

‎11-04-2019 23:00

I tried both restarting and factory reset.

The screen keeps working as if someone is touching ALL over it.

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‎11-05-2019 10:38

In response to tarcisiolv

‎11-05-2019 10:38

Contact Customer Support.

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‎11-10-2019 03:53

In response to SunsetRunner

‎11-10-2019 03:53

My touch screen starting acting funny two days ago.  Now it does not function at all.  No tap or swipe.  Just tried a factory reset, and that did nothing.  Extremely frustrated with Fitbit again.  A few weeks ago it was the sync issue and now this...  At least there could be more alternatives using the buttons.  Plus, it is impossible to find a customer service phone number.  It's like they don't want to be contacted.  Too much time wasted on this.  Shouldn't be so hard

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