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Ionic touch screen non responsive.

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‎01-12-2019 06:18

‎01-12-2019 06:18

The touch screen is not responding at all on my Ionic. I have reset it many times, deleted all apps and also spent the hour long process of a factory reset. Still nothing. Any ideas?

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‎01-12-2019 06:39

‎01-12-2019 06:39

@Chris1109 wrote:

The touch screen is not responding at all on my Ionic. I have reset it many times, deleted all apps and also spent the hour long process of a factory reset. Still nothing. Any ideas?

Sounds pretty serious.  Call Tech Support immediately and go thru all their troubleshooting protocols.  If they deem it defective they normally will offer you a replacement device on the spot or a discount on another one if out of warranty.  Number is linked below.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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‎04-12-2019 12:25

‎04-12-2019 12:25

i have the same issue without any solution from fitbit team

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‎04-13-2019 16:30 - edited ‎04-13-2019 16:30

In response to ceriboo

‎04-13-2019 16:30 - edited ‎04-13-2019 16:30

It's great to see you around @ceriboo. Each case is reviewed individually and the solution that's given is based in the Fitbit Warranty. 

 

I'll be around if there's anything else I can assist you with.

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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