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Ionic touch screen unresponsive

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‎05-30-2019 12:54 - last edited on ‎05-31-2019 05:45 by Moderator Alum

‎05-30-2019 12:54 - last edited on ‎05-31-2019 05:45 by Moderator Alum

Hi,

 

The thouchscreen of my Ionic doesn't respond. I tried the reset by pushing the buttons on the side. It doesn't work. Can you help me?

 

Moderator edit: Subject for clarity.

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‎05-31-2019 05:45

‎05-31-2019 05:45

Nice to see that you're digging into the Forums @Sophieerp, let me give you a warm welcome to our Community.

 

Thanks for posting the steps that you've tried with your Ionic. You've done a great job restarting your Fitbit. But let's try a couple of steps that might help to bring to life your Ionic. 

 

Is your Fitbit able to charge? I'd suggest to clean the contacts of your Ionic regularly. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

 

Please try to restart your Ionic, a couple of times after cleaning your Fitbit. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

 

Please take a look of these recommendations to charge your Fitbit too.

 

Let's give it a try and please keep me posted. Cat Happy

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