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Ionic touch screen unresponsive

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‎06-13-2019 22:10 - last edited on ‎06-15-2019 09:24 by Fitbit Moderator

‎06-13-2019 22:10 - last edited on ‎06-15-2019 09:24 by Fitbit Moderator

All of a sudden out of nowhere my Fitbit ionic touch screen has stopped working. It still does everything else the watch should do but I cant move the screen at all onto other pages. This is the 3rd ionic I've had and it's now getting ridiculous. Help please?? 

 

Moderator edit: Updated subject for clarity 

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‎06-15-2019 09:24 - last edited on ‎01-02-2025 10:30 by Fitbit Moderator

‎06-15-2019 09:24 - last edited on ‎01-02-2025 10:30 by Fitbit Moderator

Welcome to the Community @Markwillow1983. Sorry for the delay reply. 

Thanks for the details mentioned and the troubleshooting tried. Sorry to hear that this is happening to your third Ionic. 

I would like you to confirm that you've restarted your watch. If after this, you're still unable to get the screen to work, I can create a case on your behalf with Support. 

Let me know the outcome. 

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