Ionic touchscreen isn't working

[Stevejnr88]

My Fitbit touchscreen has all of a sudden stopped working. The left and 2 right buttons work. I have read the forums and tried a reset and a hard reset (which took ages) and i still have the same issue. The time, steps, cals and heart rate are still working. Has anybody else had the same issue or have any solutions?

Moderator edit: subject for clarity

[SunsetRunner]

Time to contact Customer Support.

[AlejandraFitbit]

A warm welcome to the Community @Stevejnr88 and @SunsetRunner thanks for the input.

I appreciate all the efforts in trying to fix this touchscreen issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Let me know if you need anything else. 

[BeeFit007]

I bought a replacement Fitbit ionic pebble last week. It worked for a couple of days then the screen became unresponsive so cant scroll or select, the side buttons work but the touch screen doesn’t. I have tried a full boot by holding the buttons .., but it doesn’t vibrate and do a fuil reset. It just goes in a loop of showing the logo and then disappearing. Also, sometimes the home screen/clock appears, only for it to randomly do a reset again of its own accord. My Fitbit is currently useless. I also rely on it for a for a morning alarm as I am profoundly deaf. Would appreciate your advice on how to fix my ionic. Many thanks. 

[Fidget123]

I have the same proble only mine would vibrate all night from the main side buttone getting stuck after I have swam the day before. Now the touch screen does not work. Really annoying.