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Ionic touchscreen isn't working

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‎12-15-2021 04:14 - last edited on ‎12-15-2021 13:42 by Fitbit Moderator

‎12-15-2021 04:14 - last edited on ‎12-15-2021 13:42 by Fitbit Moderator

Touchscreen isn't working after update. Restarted it, it did vibrate and buttons work. Just can't move anything on the screen.

Thanks

 

Moderator edit: updated subject for clarity

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‎12-15-2021 13:41

‎12-15-2021 13:41

Welcome to the Fitbit Community, @Arrick70.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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