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Ionic touchscreen not working after update

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‎12-12-2021 12:14 - last edited on ‎12-14-2021 12:34 by Fitbit Moderator

‎12-12-2021 12:14 - last edited on ‎12-14-2021 12:34 by Fitbit Moderator

After updating fitbit ionic, the touch screen does not work.

It does not update, either.  I've tried restarting, resetting, and nothing helps.

Very disapointed. It is just out of warranty.  

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-14-2021 12:33

‎12-14-2021 12:33

Welcome to the Fitbit Community, @emora100.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

In this case, I would recommend following these troubleshooting steps.

 

If the instructions above don't work, please tell me if your Watch vibrates when you restart it.

 

See you around.

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‎12-15-2021 23:32 - last edited on ‎12-16-2021 14:51 by Fitbit Moderator

‎12-15-2021 23:32 - last edited on ‎12-16-2021 14:51 by Fitbit Moderator

Same issue still no fix to this.

 

Moderator edit: format

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‎12-16-2021 14:51

In response to Llewellynew

‎12-16-2021 14:51

Welcome to the Fitbit Community, @Llewellynew.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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