help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic touchscreen not correctly working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-08-2020 13:27 - last edited on ‎11-09-2020 11:53 by Fitbit Moderator

‎11-08-2020 13:27 - last edited on ‎11-09-2020 11:53 by Fitbit Moderator

My ionic touchscreen is cycling through screens without being touched. It will finally timeout on a random screen, but when I touch to get to the home screen, it starts up again. I have restarted it; no help. 

Thoughts/comments/suggestions?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-09-2020 11:53

‎11-09-2020 11:53

Hi @Godzilla58, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying our restart process before posting over here. Since your Ionic touchscreen is still not working as the way it was designed, I recommend you to follow the next steps to perform a factory reset on your device:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes