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Ionic touchscreen not working

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‎11-06-2020 06:55 - last edited on ‎11-06-2020 13:52 by Fitbit Moderator

‎11-06-2020 06:55 - last edited on ‎11-06-2020 13:52 by Fitbit Moderator

Hi all, 

 

I've had my fitbit Ionic for almost 1.5 yrs, no issues. Last week I used the swim exercise feature for the first time (where it disables the touch screen) and now my touch screen will NOT work at all. The buttons work and the wrist-screen wake feature still works as well as all the normal steps/hr/sleep etc.. functions. 

 

I've seen a few posts about this happening-was wondering if anyone came to a resolution? I have done a few restarts as well as a factory reset without any luck. 

 

I love these products and have been a user for a long time. I find it a bit frustrating that my only option is to buy a whole new watch with a discount when I didn't do anything against the use of the product. I'm also a little worried about using the swim function on future watches. 

 

Thanks!

Danielle

 

Moderator Edit: Clarified subject

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‎11-06-2020 13:53

‎11-06-2020 13:53

Hi @Dsweiderk, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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