help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

To continue using ASK please visit kzl.io/code

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-06-2020 11:04 - last edited on ‎11-06-2020 13:25 by Fitbit Moderator

‎11-06-2020 11:04 - last edited on ‎11-06-2020 13:25 by Fitbit Moderator

My fitbit has this message on the screen. "To continue using ASK please visit kzl.io/code and enter this code" then a code is provide. I cant get rid of it, what do I do? TIA

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-06-2020 11:24

‎11-06-2020 11:24

That means you have selected a third-party clock face that requires payment (usually a few dollars).  To continue using, go to that web site for payment info, or change clock face in app.  Going to that clock face in app clock face choice area will probably tell more about the payment.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-06-2020 11:24

‎11-06-2020 11:24

That means you have selected a third-party clock face that requires payment (usually a few dollars).  To continue using, go to that web site for payment info, or change clock face in app.  Going to that clock face in app clock face choice area will probably tell more about the payment.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes