help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic tracking badly

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2018 05:57

‎08-28-2018 05:57

I have had my ionic for less than 4 months. A few weeks ago, the sleep tracking stopped working. Two days ago, it started functioning intermittently. It tracks about 1/5 of the steps I’m taking and does not track any active minutes. The heart rate doesn’t seem to be right either. I have tried restarting the watch and I also tried a different clock face. Both of those had worked for other people. Please advise. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-28-2018 07:22

‎08-28-2018 07:22

The next thing to try is a Factory Reset returning your tracker to the way it was when you opened the box.  Swipe left to Settings, then About and then Factory Reset.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎08-28-2018 07:22

‎08-28-2018 07:22

The next thing to try is a Factory Reset returning your tracker to the way it was when you opened the box.  Swipe left to Settings, then About and then Factory Reset.

Best Answer
0 Votes

‎08-28-2018 11:20

In response to SunsetRunner

‎08-28-2018 11:20

That was a royal pain, but it does seem to be working. What a shame to have to do a full reset on the device less than 4 months after I got it. 

Best Answer

‎12-08-2020 09:28

‎12-08-2020 09:28

My watch doesn’t work right too. This is my 3rd Fitbit I keep thinking that the next one will work better. When it’s about 6 to 12 months old it starts tracking exercise when I’m not exercising or when I’m exercising it doesn’t track. My steps are always way off. I’m going to get a Apple Watch nexts. Cost more but in the long run it’s less. Fitbit doesn’t stand behind there product. Always had to buy a new one because they said it was too late to get replacement. The watch doesn’t last longer  then a year. I keep upgrading to the new best watch, but only last a year.

Best Answer
0 Votes