10-24-20.
I’ve only had my Ionic 4 months and already I’m having issues. A couple days ago the sensor stopped reading my heart rate so readings for everything else was affected. No sleep, no workouts, inaccurate calorie burn etc. The motion sensor also stopped working when I turned my wrist upwards.
It’s also losing charge really quickly. I get 20hrs from a full charge. I saw others having similar issues and I tried EVERY troubleshooting suggestions mentioned and it would work but only for a minute and then it’s back to not reading.
Update: 12-03-20
So it’s been over a month and I still haven’t received my replacement. Customer support, although very responsive and polite, is unable to update me further on when I should be receiving the device or receiving any updates for that matter. On Nov 13 I received an email letting me know that they’ve escalated my case to a higher team but they don’t have a time frame on when they will get a response. Two days later I got an email thanking me for my kindness and patience during this process and then communication stopped.
Nov 30th I reached out to them and was reminded that they don’t have a time frame to get me any information. So basically I’m just stuck with no further means of recourse until someone reaches out... when will that be? No one knows.
I should also mention when I revisit the order confirmation email and try the order status link... the page no longer exists and I’m redirected to a page with the choice to either visit Fitbit’s home page or shopping page.
I think I’ve been understanding and courteous thus far but it’s becoming ridiculous at this point and I’m annoyed.
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