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Ionic tracking steps not taken

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‎08-15-2020 05:40

‎08-15-2020 05:40

My Ionic us telling me I've taken 46,000 steps and awarded me the snow boot. Quite an accomplishment for being awake for 2 hours, of which the most steps taken were to get out of bed to use the bathroom then return to bed. I rebooted the watch but the steps remain. Does anyone know if I can correct this?

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‎08-17-2020 17:03

‎08-17-2020 17:03

Hi @LHK987, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know when was the first time you experienced such step count inconvenience and how many times since then? Is this occurring only with steps or with other stats as well? To remove the steps from your account, please check: How do I add, edit, or delete Fitbit data and activities?

 

Looking forward to your reply.

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