Ionic tracking too many steps

[SunsetRunner]

Hi, 

This weekend, my Fitbit Ionic stopped tracking any steps or my heart rate at all. Using the forums I tried troubleshooting but ended up just performing a factory reset. Since then the fitbit has been tracking every movement (and non-movements) of my hand as a step. e.g. I woke up this morning with over 4,000 steps despite going to sleep before midnight. I have switched the watch settings from non-dominant to dominant wrist and it did work temporarily but then the device began logging a lot of steps again. I am now on over 8,000 steps despite not leaving my flat yet today. Yesterday I had similar problems and performed another factory reset (have now done around 3 in total). 

Any suggestions would be welcome. Otherwise I am still in my European warranty period so will be sending the device for repair / replacement.  

Dan

Moderator Edit: Clarified subject

[SilviaFitbit]

@SunsetRunner A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the detailed information shared and the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.