08-04-2019 19:54
08-04-2019 19:54
Fit bit ionic died for the third time... this time out of warranty... they really are not a durable device for active people in my experience....... 😳😳... will mot charge.
08-05-2019 17:37
08-05-2019 17:37
Hello @SunsetRunner, it's nice to see you again participating here in the Community Forums.
I'm sorry to know that your Ionic device isn't charging anymore. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.
For any warranty-related inquiry, I suggest you to check our warranty policies here.
Let me know if you have any additional questions, I'll be here.
08-05-2019 18:30
08-05-2019 18:30
08-06-2019 19:59
08-06-2019 19:59
Thanks for your reply and update @SunsetRunner.
I'm sorry to know that your device is completely unresponsive. I've contacted our Customer Support team on your behalf to receive further assistance with them. Please keep an eye to your email inbox, they'll be in touch with you soon.
In the meantime, let me know if you have any additional questions.