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Ionic unresponsive won’t power on after/during update

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‎10-28-2019 19:22

‎10-28-2019 19:22

Battery was fully charged when I attempted to update firmware. Made it part way through update, connected to iPhone, when watch shut down. Watch will not power on now.  Tried reset with back and bottom buttons and nothing. Cleaned charging port and left plugged in for 2 hours and nothing. Phone/app cannot find watch. Watch is only three months old

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‎10-29-2019 07:04

‎10-29-2019 07:04

@CWS13 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear that you're experiencing this with your watch. I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

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