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Ionic unresponsive

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‎04-29-2019 09:17 - last edited on ‎05-01-2019 18:55 by Fitbit Moderator

‎04-29-2019 09:17 - last edited on ‎05-01-2019 18:55 by Fitbit Moderator

My ionic showed the fitbit logo for 2 minutes and then turned of completely. Now I can’t get it on again. The screen stays black. The battery is charged. Can anybody help, it’s a brand new Ionic, only 1 month old.

 

Moderator edit: Subject for clarity 

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8 REPLIES 8

‎04-30-2019 08:03 - last edited on ‎05-01-2019 18:55 by Fitbit Moderator

‎04-30-2019 08:03 - last edited on ‎05-01-2019 18:55 by Fitbit Moderator

same here too

 

Moderator edit: format 

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‎05-01-2019 19:00 - edited ‎05-03-2019 19:26

In response to vlademirNY

‎05-01-2019 19:00 - edited ‎05-03-2019 19:26

Hello @HennesGK and @vlademirNY I'm glad to give you a warm welcome to our Community and to assist with your Ionic difficulties. My apologies for the delayed reply.

 

I'd recommend to first check our help article: Why isn't my battery charging on my Fitbit device? to determine that your device is not having any battery concern. Please take in consideration the steps from such article and after doing that, please restart your device. Let me know how it goes.

 

I'll be here. Let me know if you have any additional questions. 

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0 Votes

‎05-02-2019 10:48

In response to RicardoFitbit

‎05-02-2019 10:48

So I have done the reset instructions serval times in the last two days. once with chat support. the ionic turning off n not turn on has happened before but never has it not taking power n turning on. I work with a lot of technical equipment in life. I can tell it's dead n never coming back to life. at this point I'm ready to buy my next watch from a different vendor. 

Best Answer

‎05-02-2019 11:07

In response to vlademirNY

‎05-02-2019 11:07

The servicedesk has helped me and replaced my ionic that was not responding any more by a new one, good service, I’m glad they listened and picked it up so fast. 

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‎05-02-2019 11:08

In response to RicardoFitbit

‎05-02-2019 11:08

Thanks for the reply, I was helped in another way. 

Best regards,

hennie

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0 Votes

‎05-02-2019 17:47

‎05-02-2019 17:47

was yours within the 12months warranty?

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0 Votes

‎05-03-2019 06:22

In response to vlademirNY

‎05-03-2019 06:22

Yes only 1 month

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0 Votes

‎05-03-2019 19:36

In response to HennesGK

‎05-03-2019 19:36

Hello guys! Thanks for your replies and updates @vlademirNY  @HennesGK, I'm glad to continue providing assistance. My sincere apologies for the delay in responding.

 

Just as your replies stated, I was informed by our Support team that they already provided you with assistance regarding your concerns. Therefore, if you need more information and details about their conclusion, I recommend you to contact them directly to receive further assistance. For any inquiry about our warranty policies, please check: Return Policy and Warranty.

 

I'll be here if you need anything else.

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