Ionic unresponsive

[hekmat.dalloul]

hi,

my ionic suddenly had a vertical line and the display was sometimes a bit glitchy. I restarted the device and the line was still there.

today, after the alarm fired I dismissed it and the screen went totally black and the device is dead I guess.

trying to restart it but not working

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @hekmat.dalloul I'm happy to assist you with your concern, I'd like to begin giving you a warm welcome to our Fitbit Community!

Seems odd that your device is not responding after you dismissed an alarm. I'd like to suggest you to try the steps from our help article: Why isn't my battery charging on my Fitbit device? and then restart your device even though you already tried this procedure.. 

Please let me know how it goes, I'll be here waiting for your reply if further assistance is necessary. 

[hekmat.dalloul]

Hi @RicardoFitbit and thank you for your reply .

I m currently being contacted by support (email communication) and was given some steps to try yet the device didn't work. now i m waiting their feedback as how to proceed.

also i have followed what you shared with me and no luck either.

the device is not responsive at all and I have no idea what happened all of the sudden.

[RicardoFitbit]

You're welcome @hekmat.dalloul thanks for the update. 

I'm glad to know that our Customer Support team is already in touch with you via email, thanks for bringing this to my attention and taking in consideration the steps that I recommended to you. I suggest you to keep an eye to your email inbox for any update from our Support team, they'll be in touch soon. Also, don't hesitate to ask more information and details to them if you have any additional questions about their assistance.

I'll be here if you need anything else!