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Ionic vibrates and restarts by itself

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‎01-03-2020 10:52 - last edited on ‎01-04-2020 09:47 by Fitbit Moderator

‎01-03-2020 10:52 - last edited on ‎01-04-2020 09:47 by Fitbit Moderator

Hi Dear Forum

I have been having some issues with my Ionic since i bought it over a year ago.  Firstly my payment card that was in my wallet came on intermittently even when i have manual screen, it got to the point that i had to uninstall the card as it kept coming up on the screen even when i was out shopping. 

Also the watch will come on and off and vibrate constantly for a few minutes forcing me to reset the watch about 3 or more times a day.

 

The watch is fully updated, 

 

Any Advice would be very much appreciated

 

Regards

 

Moderator edit: Updated subject for clarity 

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‎01-04-2020 09:47 - last edited on ‎10-10-2025 07:04 by Fitbit Moderator

‎01-04-2020 09:47 - last edited on ‎10-10-2025 07:04 by Fitbit Moderator

@Marksimmo Welcome to the Community. Thank you for letting me know what you're experiencing with your Ionic. 

I appreciate the troubleshooting you've tried. It's pretty weird that you need to restart the watch in order to get it working. I would like you to perform a factory reset and then check if your watch doesn't restart by itself after this. 

I'll be around if you have any additional questions. 

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