Ionic vibrating

[SunsetRunner]

My Ionic has been almost constantly vibrating for nearly 48 hours, then reverting to the Screen Wake screen, even when being used for exercise.

it’s highly annoying and I keep thinking I’ve got a message or call and think it’s draining the battery! I’ve tried turning off/on, changing clock face and fiddling with the notifications? Any further ideas or am I stuck with another faulty fitbit?! Thanks!

[RicardoFitbit]

Hello @SunsetRunner welcome aboard! I'm glad to give you a hand with your Ionic.

Thanks for troubleshooting this matter prior posting. Since you already tried our restart procedure, if you haven't already done so, I suggest you our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).
3. When the device vibrates, release all buttons.
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details.

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Let me know if you need anything else, I'll be here. 

[SunsetRunner]

Thank you
Bizarrely and after the battery wearing down excessively yesterday, it seems ok today! But will keep this incase it does it again! Thanks!

Sent from my iPhone

[RicardoFitbit]

Hey @SunsetRunner you're welcome! Thanks for your reply and update.

I'm happy to know that your Ionic difficulty was resolved, please keep me posted if you continue experiencing any uncommon situation with your device. I'll be here to provide you with further assistance and if you need anything else too.

Don't hesitate to ask me any additional questions you may have. 

[SunsetRunner]

Hi

The same issues have come back, yesterday the fitbit kept reverting to ‘screen wake’ and vibrating, getting progressively worse and I was unable to record my run properly or view at the time. I then reset the fitbit and it has got again progressively worse today which is very irritating. I’ve always had issues with the Home Screen and now I can barely view the steps etc.

Any further ideas as it seems I have another faulty fitbit? Thanks

[SunsetRunner]

I fell asleep with my fitbit on last night and was woken in the early hours with its constant vibrating.