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Ionic warranty question

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‎08-24-2021 08:20 - last edited on ‎08-25-2021 18:42 by

‎08-24-2021 08:20 - last edited on ‎08-25-2021 18:42 by

How does the warranty on the ionic work? My screen  is glitching and the battery drains fast.

It's just over 1 year old.. 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
4 REPLIES 4

‎08-24-2021 09:23

‎08-24-2021 09:23

Hi @Typh  you can learn more about the warranty information here - click to read. Warranty in the USA is one year and it's two years in some EUropean countries.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-25-2021 18:41

In response to Odyssey13

‎08-25-2021 18:41

Welcome to the Fitbit Community, @Typh. It's nice to see you around and thank you for your support, @Odyssey13.

 

@Typh Thanks for the details shared in your post. I understand your concern and while you can find the information about Fitbit warranty in the link provided by @Odyssey13, I was able to see that you have already an open case with our Support team. I appreciate your efforts and recommend contacting our Support team via chat or phone for faster resolution. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-06-2021 19:13

In response to Odyssey13

‎09-06-2021 19:13

Warranty is one year from date of purchase.

Best Answer

‎09-08-2021 15:32

In response to Dino24

‎09-08-2021 15:32

It’s good to see you in the community, @Dino24.

 

I appreciate your participation in the Forums and sharing your input. Thank you for your time and efforts. I would like to add that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two years from the date of purchase. You can check Fitbit Limited Warranty here.  

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer