help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic watch got stuck

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-29-2020 14:00

‎07-29-2020 14:00

I bought a Fitbit Ionic watch on 12/9/19 from your website Fitbit.com, it ran out of battery so I recharged it and got surprised that the clock is no longer appearing on the watch so i clicked the 3 bottoms at the same time and my Watch got stuck and not restarting anymore

Best Answer
0 Votes
1 REPLY 1

‎07-30-2020 13:16

‎07-30-2020 13:16

@Joesaade A warm welcome to the Community. Thanks for getting in touch about this. 

 

I appreciate that you mentioned the date that you purchased your Ionic. I've shared your post with our Support team and they mentioned that you were in contact with them, please continue the communication through email, they'll be happy to continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes