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Ionic will not charge - My experience with Customer Support

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‎06-24-2019 13:11 - last edited on ‎06-25-2019 12:10 by Fitbit Moderator

‎06-24-2019 13:11 - last edited on ‎06-25-2019 12:10 by Fitbit Moderator

I have been a loyal Fitbit customer for years. I have been super happy with the Ionic but then at right about the year mark my Ionic would not come on and it would not charge. Followed all the steps and Fitbit said I was just outside my warranty but they would send me a replacement pebble. Within a few months I am now having the same issue with the replacement. Spoke with customer support and all they can do is give a discount on a new one. 

 

There are are so many posts on here about Ionics having this same issue. It’s  clearly a Fitbit product defect, but rather than accept responsibility, they want me to spend $150 to get an Ionic that will still have the same problem while I have to dead Ionic pebbles and I already spent $250 for the original! I am extremely disappointed in Fitbit and at this point all I can say is don’t spend your money on this product until they figure out the defect or have a plan in place to keep their loyal customers. 

 

Moderator edit: Subject for clarity 

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‎06-25-2019 12:13

‎06-25-2019 12:13

Hello @Da249er thanks for your post and the information that was shared, welcome to our Community Forums.

 

I would like to let you know that Fitbit Customer Support is always striving to improve our users Fitbit experience with our products and services. We appreciate all of the input we receive from our users here in the Community Forums because this information help us to evaluate our procedures as a future reference. Thank you for the feedback provided and your patience with this situation, note that our only intention is always to resolve our users concerns. For a better understanding of our Customer Support team, please check our warranty policies here.

 

I'll be around if you need anything else. 

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