Ionic will not charge

[Luvmiaggies2]

 I let my Ionic run out of battery and now it will not charge. I have had it on the charger for over an hour.

[N8teGee]

Try following the steps in this help article.

Also try restarting your Ionic by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo). 

[Luvmiaggies2]

I did that the first time and it did not work but it did an hour later. I hope yours works. 

[GySgt_Seidell]

Welcome @Luvmiaggies2 and sorry to hear you are having problems.  @N8teGee gave you great advice, which usually will sort things out.  Please post back and let us know how your Ionic is working..  Thanks and again, welcome!

[N8teGee]

If it's still not working, you've got nothing to lose by trying to attempt a full factory (hardware) reset.

Fitbit OS hardware reset. 

On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.

- When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.

- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup. 

- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[Luvmiaggies2]

Thank you ! I’m up & running!