Ionic will not charge

[Littlebea]

My ionic is almost 1 year old and will not charge. It has done this twice before. The first time it came back to life when I held down the buttons. The second time this did not work, but it worked when I cleaned the pins on the back. This time, I have tried both methods and nothing. It is showing signs of life. When I press one of the buttons it tells me it is at 0%, it has been doing this since Friday though, so I am pretty stumped as to what to do. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Littlebea.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming the complete troubleshooting steps at Why isn't my Fitbit device's battery charging? Additionally, I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? 

Hope this helps!

[Harveymc]

How can it be updated with a dead battery 

And will not charge 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Harveymc.

Thank you for your input. In case the watch responds, it's useful to check if there is a pending update. If you're experiencing a similar issue and have tried already the troubleshooting steps without success, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.

[Littlebea]

I have tried everything on the list in regard to charging, but it is still on 0%. Without being able to charge it, I cannot download any updates. 

[Littlebea]

This is what I thought too

[LiliyaFitbit]

Thank you for your reply, @Littlebea.

I am sorry to hear the issue persists, thank you for your efforts. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

Have a nice day.