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Ionic will not charge

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‎09-17-2021 05:17

‎09-17-2021 05:17

I have followed all the suggestions on various threads including the factory reset and cleaning contacts carefully on both the charging cable and Ionic. It has been connected to charge for 4 hours now and previously 3 hours via USB? This is really disappointing as this was already an upgraded replacement with extra money spent for 2 x faulty charge 4's

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‎09-18-2021 09:21

‎09-18-2021 09:21

@Biggsy2 Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

 

I see where your disappointment is coming from. Since you've tried the recommended procedure, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Hope this helps. 

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