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Ionic will not charge

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‎02-18-2018 07:01

‎02-18-2018 07:01

I've searched all of the forums, and can't seem to find a consistent answer.

 

My wife's ionic will not take a charge. It's only about three months old, and this is very frustrating. We've tried plugging into computer USB, hard resetting, and thorough cleaning of the ports.

 

Does anyone have the solution to this?

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‎02-18-2018 07:43 - last edited on ‎03-04-2026 05:49 by Fitbit Moderator

‎02-18-2018 07:43 - last edited on ‎03-04-2026 05:49 by Fitbit Moderator

If none of that is working it may be something with the charging cable.  Have you checked to make sure that there aren't any small nicks in the wiring?

The only reason I ask is because I've had similar problems with other devices (not Fitbit) and it turns out that the wire was broken.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎02-18-2018 08:53

In response to DramaQueenDiva

‎02-18-2018 08:53

The cable is fully intact.

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‎08-13-2018 08:44

‎08-13-2018 08:44

Try putting it on charge and press all three buttons. Hope this helps.

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