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Ionic will not charge

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‎11-30-2021 07:58

‎11-30-2021 07:58

My Ionic battery was low and I tried to charge it while I still had a display. It now flashes 0% on the screen and there is no change, whether I leave it connected to the power cable for a long time, connecting to either wall outlet or computer. I have tried the recommended cleaning steps and have attempted to reset it.

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3 REPLIES 3

‎11-30-2021 17:56 - edited ‎12-01-2021 11:55

‎11-30-2021 17:56 - edited ‎12-01-2021 11:55

Welcome to the Fitbit Community, @Lonetreekat.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

If you followed these troubleshooting steps to resolve battery issues instructions without luck, the best way to get help is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎12-01-2021 03:46

In response to EdsonFitbit

‎12-01-2021 03:46

The link you sent was to export data.. not about charging issues

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‎12-01-2021 11:56

In response to 360Ricardo

‎12-01-2021 11:56

Welcome to the Fitbit Community, @360Ricardo.

 

Sorry for the inconvenience. I just edited my post above with the correct link.

 

See you around.

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