Ionic will not display notifications or vibrate when notified

[tko350]

Ionic will not display notifications or vibrate when notified.

i have tried every step and this thing still will not work.

[SilviaFitbit]

A warm welcome to the Community @tko350. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to confirm you've tried force quitting the app, reset Bluetooth, restart your watch, refresh notifications and set them up again. You can find the instructions here.

Regarding your Ionic not vibrating, try the tips on this article: Why didn't my Fitbit device alert me?

If after performing the troubleshooting posted above, your Ionic is still not vibrating or receiving notifications let me know which mobile device you're using. 

Keep me posted! 

[tko350]

I have performed all of the steps multiple times and it is still not working. My phone is an iPhone 6 (it’s old). Let me know what you think.

Tim Kearns

Sent from my iPhone

[tko350]

So is there any solution or do I throw this thing away?

[tko350]

My error.   This was not a solution 

[SilviaFitbit]

Thanks for getting back @tko350. Sorry for the delayed reply. 

I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance.