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Ionic will not switch on

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‎04-09-2019 23:13

‎04-09-2019 23:13

Ionic will not switch on. Tried left and right and

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4 REPLIES 4

‎04-10-2019 01:40

‎04-10-2019 01:40

Hi @Jenib66 A bit more information would be helpful. Is the Ionic fully charged? Have you tried restarting it several times? If you have done these and it still wont come on try a factory reset. If that still doesnt help, please come back here.

Restart your tracker

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-10-2019 04:18

‎04-10-2019 04:18

Mine just went out also. This is the same thing that happened to my Versa and it had to be replaced. That one was still under warranty where my Ionic is not. Will call today.

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‎04-10-2019 04:33

‎04-10-2019 04:33

Get Outlook for Android
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‎04-10-2019 04:57

‎04-10-2019 04:57

Just called Fitbit and because it's out of Warranty they won't do a thing. It's blank. I used it daily till I got my versa. Then used it a again last summer since I used the GPS and when winter came I switched to the Versa which is smaller. I was setting up to use the Ionic again with Summer coming and wanting to use the GPS. I got the Ionic when it first came out. My husband's was purchased later and his is still working. I would suggest never get one when they first come out. Actually I don't think we will get another in the future. Lots of promises of what they are working to have them do but year later nothing. 

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