help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic will not sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2018 11:06

‎08-07-2018 11:06

My Ionic will not sync to my phone anymore and I've only had this fitbit for about 2 months. 

Best Answer
4 REPLIES 4

‎08-07-2018 13:22

‎08-07-2018 13:22

Same issue here. My Ionic has been working flawlessly up until yesterday (almost 8 months) when it stopped syncing, I noticed because the time was off by about 25 minutes.

 

I’m using an iPhone 7 Plus, and the Ionic shows up in Bluetooth, but won’t connect. So far I’ve done reboots of the phone, the Ionic, toggle Bluetooth, uninstalled/reinstalled the Fitbit app, removed device from my Fitbit account, and literally 5 factory resets and it always ends up in the same situation. This morning I tried one more time and it connected great throughout the setup process, but after it downloads updates and finishes the connection problems start.

 

Very frustrating to try so many different things and it just won’t work. Hopefully this is just a software issue and can be fixed with a patch.

Best Answer
0 Votes

‎08-08-2018 07:06

In response to Marll

‎08-08-2018 07:06

@KHarper2010 we would need to know what device you sync through.

 

@Marll she rry I don't know iOS and suggest looking at the iOS board for solved threads. I see many with a green check mark. 

Best Answer

‎08-08-2018 07:28

In response to Rich_Laue

‎08-08-2018 07:28

I have a samsung S9+ that I'm trying to sync my ionic with. It was working fine but now it won't sync.
Best Answer
0 Votes

‎08-08-2018 09:39

In response to KHarper2010

‎08-08-2018 09:39

@KHarper2010 here you go things to try

Have you looked at the help doc

 Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing
 
Let's check the Fitbit app for updates
Go into the phone settings / apps/Fitbit/storage/clear cache
 
Swipe any unneeded apps out of memory.
 
Go to Bluetooth settings on the phone and remove the Charge 2
 
Now let's restart both the phone and the Charge 2
How do I restart my Fitbit device?
Troubleshoot a problematic device by turning it off and then back on
 

 

Best Answer