help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic will not track Heart Rate, Steps, or GPS

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-30-2019 08:31

‎04-30-2019 08:31

Yesterday I was charging my Ionic and while it was charging, it pulled up the logo and wouldn't do anything else. I then restarted it twice and it would come on, but no longer was tracking steps, heart rate, or GPS. Since then, I have factory reset it, removed it from my Fitbit account and re-paired it to the account. I have uninstalled the Fitbit App and reinstalled it. So far nothing has fixed the tracking issues. It now mostly just functions like a watch. It won't get my notifications either. 

 

I'm wondering if it's something internal. It won't even wake up the screen anymore when I lift my hand to look at the time. I've only had it since October. Any suggestions or any way I can get help? 

Best Answer
0 Votes
1 REPLY 1

‎05-01-2019 02:10

‎05-01-2019 02:10

Hi @lconn13, nice to see you in the community.

 

I will start off with the screen waking. Have you tried the following steps to confirm that the screen wake setting is Infact turned on. Press and hold the back button and swipe to the quick settings screen > Screen Wake, confirm it is set to Auto.

 

As for you tracking issues, I would be more inclined to think it is a software issue rather than hardware. I would first suggest restarting your Ionic a few times (at least 3) to see if that fixes it. If not I think the only thing left to try would be a full factory reset (instructions can be found here).

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer
0 Votes