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Ionic will not turn on

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‎03-07-2018 10:33

‎03-07-2018 10:33

I got my ionic in the mail yesterday and it will not turn on. I have charged it over night and tried the reset with the left and bottom right buttons. What do I do

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‎03-07-2018 12:55

‎03-07-2018 12:55

Welcome to the forums!

 

It sounds like you have not set it up. You wont seeing anything until you do.

Setup procedures here

http://help.fitbit.com/articles/en_US/Help_article/1873

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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3 REPLIES 3

‎03-07-2018 12:55

‎03-07-2018 12:55

Welcome to the forums!

 

It sounds like you have not set it up. You wont seeing anything until you do.

Setup procedures here

http://help.fitbit.com/articles/en_US/Help_article/1873

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-07-2018 13:23

In response to WendyB

‎03-07-2018 13:23

I have tried to set it up multiple times. It stays black when i plug it in amd will not show up on the app 

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‎03-08-2018 06:26

In response to Mj97

‎03-08-2018 06:26

Then exchange it wherever you got it. Or if here contact support. Link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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