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Ionic will not turn on

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‎08-29-2018 18:16

‎08-29-2018 18:16

My ionic a couple of times has just switched off when there is enough battery. It has come back on eventually. But today it happened again. I have try to switch it on, turn the buttons etc. Nothing is happening. I've connect it to the charger for over two hire and the screen is just blank. I'm sooo sad because I love my Fitbit and I think it's died. What should I do?

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‎08-29-2018 18:35

‎08-29-2018 18:35

 I found the solution that worked for me. 

Try a Factory reset using the buttons.  IF that fails to help you will need to contact Suppport (link in my signature)

 

FACTORY RESET USING BUTTONS

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

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