Ionic won't charge or turn on after factory reset

[Caseyleaves]

So I did a factory reset and now my Ionic won't turn on or charge. I did all the normal troubleshooting efforts. The battery was full before the reset. I contacted support and all they told me was someone will get back to me today. And if course nothing. I think I have had it for a little over a year. This is nuts since it wasn't cheap and now it's a brick. Am I out of warranty then and is that why Fitbit is just ignoring me. What else can I do? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Caseyleaves.

I am sorry to hear about the frustration this situation has caused. I understand how you are feeling and appreciate your troubleshooting efforts. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

I'll be around if you have any questions.

[Caseyleaves]

Yes and the response is not acceptable.

[Roundylb]

ha, ha. I bet they told you to do a restart or something else that required working buttons/screen.

[Caseyleaves]

Yes they did then told me I was out of warranty and said I could get 35 percent off a new watch. Well first yeah right I am not buying a Fitbit again. Second you can't even buy the Ionic anymore on their site. Fitbit has lost all my respect. Junk product. 

[Roundylb]

Seems to be the standard response: we killed your device with our shoddy update, but we’re sure you’ll want to give us more money. Oh, and try these useless things (from a script, I assume) to make it work again. I’m 75 yo, retired, on a fixed income and do not spend this kind of money lightly. Mine was 18 months old, well taken care of and definitely not over used before Fitbit killed it. Yes, I’m annoyed.

[Caseyleaves]

Seems to be the norm I am finding out. 

[LiliyaFitbit]

Thank you for your reply, @Caseyleaves. It's nice to see you around, @Roundylb.

Thank you for sharing your experience and feedback, I understand how you are feeling. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope you could give Fitbit another opportunity in the future. 

I'll be around. 

[Roundylb]

Why would I give Fitbit another opportunity to take my money while selling me another product with little or no support?
The issue with the Ionic should have nothing to do with warranties! Fitbit put out a flawed update and effectively destroyed devices that worked just fine until then. This is absolutely a Fitbit-generated problem and they should fix it and provide us all with a working device at no cost to us. (it’s abundantly clear that I’m not alone)
Since apparently Fitbit is refusing to take responsibility for their error, why would anyone trust them again?
Sent from my iPad

[LiliyaFitbit]

Thank you for your reply, @Roundylb.

I appreciate your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. I understand how frustrating this is for you and respect your decision. I've noticed that you already have a ticket with our Support team, please keep working with them.

Let me know if you have any questions.

[Fabiomp]

I have exactly the same problem. I did a reset factory yesterday and now I can't turn on my ionic. 

[Caseyleaves]

Good Luck. If you are out of the warranty they will not replace it. Even though this is their issue. They will just give you a credit for a new one. But they don't sell the a Ionic anymore. My new Samsung Galaxy watch just came yesterday. You should really think if you want another Fitbit. 

[youhippy]

I wasn't even offered any discount. I've got a Garmin 745 now and am very happy with it. 

So long Fitbit. ☝🏼️

[Fabiomp]

Thank you for your response!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Fabiomp. Thank you for your replies, @Caseyleaves @youhippy.

@Caseyleaves @youhippy I appreciate your input and wish you the best of luck with your health and wellness goals.

@Fabiomp I am sorry that you are going through the same situation. Thank you for your efforts. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

I'll be around if you need further help.

[Silvio1965]

I was given a fitbit ionic on Christmas day, It took ages to set up, but finally got it to work and seemed fine.

There was an update that needed to be done on 26 January 2021, after that it would not synchronize with my app. Tried everything, then lastly did a factory reset.

I now cannot turn the thing on, at all.

I am going to return the product, as I have read on this site lots of people do not rate this product and the customer service looks shiit.

As they say, Once bitten, twice shy.

[Fabiomp]

Tank you!

[Roundylb]

This is sad! At least I’d had the use of mine for 18 months before Fitbit killed it.

oh, and “customer service” will first advise you to restart it, regardless of whether you have a working screen or buttons. Apparently there is little they can do of real help once the company has killed your device-except ask for more money if you’re out of warranty. It’s a sad end to what was once a company that made relatively decent products, which, for me at least, included the Ionic-until they killed it and refused to take responsibility for their egregious mistake!

[DonnyHa]

This company is a joke, nothing is working and the moderators dont care at all. They should be ashamed making a living like this, literally cheating people. 

I will never buy a product from them.

[Roundylb]

Thank you for articulating my thoughts exactly! I really do wonder how many of us they have completely alienated after how many years of having their products! I wonder if Google knew the incompetence they were getting or are they part of the problem? Disaffecting so many users won’t help them (Google) harvest our data if we quit!