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Ionic won't tracks and register steps

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‎01-29-2021 15:38 - last edited on ‎01-30-2021 04:04 by Fitbit Moderator

‎01-29-2021 15:38 - last edited on ‎01-30-2021 04:04 by Fitbit Moderator

my ionic is not tracking steps today all of a sudden -- It has logged only 33 steps for my day total.

 

By now my normal is over 6000

 

 

Moderator edit: updated subject for clarity

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‎01-30-2021 04:04

‎01-30-2021 04:04

Hi @halsteadmari, welcome to our Fitbit Community. Regarding the steps tracking and logging issues that your Fitbit Ionic has experienced, I'd like you to restart it as described in this help article. After this, monitor your Fitbit device and see if it tracks and syncs your steps properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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