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Ionic won't charge

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‎08-09-2020 07:37 - last edited on ‎08-09-2020 22:02 by Fitbit Moderator

‎08-09-2020 07:37 - last edited on ‎08-09-2020 22:02 by Fitbit Moderator

I got up to find my Fitbit died overnight. I went to plug it in when I got up and when I plugged the charger in nothing happened. It didn't vibrate that it was charging and ththe screen didn't turn on. I left it there for 20 minutes thinking maybe it would now and nothing. I tried moving it to a different USB port. I've cleaned the charging ports. I've held down all the buttons for over a minute and still nothing. Any tips or ideas would be appreciated, this is my 2nd ionic to have issues. 😩

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎08-09-2020 22:02 - last edited on ‎09-03-2025 08:51 by Fitbit Moderator

‎08-09-2020 22:02 - last edited on ‎09-03-2025 08:51 by Fitbit Moderator

Hi @A5HL3Y21, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting step before posting over here, I understand how frustrating this matter can be for you. To better assist you and further investigate, can you please let me know if the heart rate sensors of your Ionic are still flashing? Or is your device completely unresponsive? 

Looking forward to your reply. 

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‎08-10-2020 02:39

In response to RicardoFitbit

‎08-10-2020 02:39

Hi, I have the same. No  flashing lights, not responding to anything.

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‎08-10-2020 03:25

‎08-10-2020 03:25

Have this problem all the time. I have found that the connection on the tracker gets clogged with grime, and prevents the cable engaging properly. I am continually digging the grime out with a knife blade in order to get it to charge. This connector is a classic case of 'just because you can make something, doesn't mean it is a good idea'. 

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‎08-11-2020 06:23

In response to Arjennpi

‎08-11-2020 06:23

Solved by simultaniously pressing all 3 buttons.

 

I want my old Garmin back........

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‎08-11-2020 08:40

‎08-11-2020 08:40

My fitbit Ionic wont charge , no sign of charging as lights are dead and have tried many times to press buttons , frustrating 

 

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‎08-11-2020 09:31

In response to cornny

‎08-11-2020 09:31

I'm in the same boat. I have tried two different chargers and not getting anything. No lights, etc - fitbit is only 2 MONTHS OLD. 

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