Ionic won't charge

[csmcg19]

i got my Ionic in September and while initially delighted I soon became concerned given the device needed to be recharged every day. Over the last week 100% charge was just about lasting a day.

nowmy device is totally dead and I can’t get it to recharge.

i have tried all the troubleshooting advice. 

After 5 months I should not be experiencing these problems!!!!

Please help

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @csmcg19, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.

[csmcg19]

Hi thanks for your response. No there are no sensors flashing. The device is totally unresponsive.

Thanks

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[RicardoFitbit]

You're welcome @csmcg19, your reply is also appreciated.

I'm sorry to know that you're still experiencing difficulties with your Ionic despite trying the troubleshooting steps from my previous post.

That being said, I recommend you to try the below steps to factory reset your device and let me know if the issue persists:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that the factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

I'll be here if further assistance is needed.

[csmcg19]

Thanks again but I have already tried this troubleshooting advice. Screen is not showing anything. I have tried charging and nothing is happening. I have it since September

Sent from my iPad

The opinions expressed are those of the individual and not the school.
Internet communications are not secure and therefore the school does
not accept legal responsibility for the content of this message. If the
reader of this message is not the intended recipient, or the user
responsible for delivering this communication to the intended recipient,
you are hereby notified that any disclosure, distribution or copying of
this communication is strictly prohibited.

[RicardoFitbit]

It's a shame to know that you're still experiencing difficulties with your Ionic @csmcg19.

Because the issue wasn't solved even after trying several troubleshooting steps, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. To do so, please click here to get connected and receive further assistance.

I'll be around if you need anything else.