Ionic won't charge

[AG2019]

Won't charge. Won't turn on. I've cleaned the connectors and have tried to charge it on the computer and wall charger. Any help?? So frustrating 😫

Moderator edit: subject for clarity 

[John1001]

same issue, purchased in May of 2020, I am told by support that they  will let me have a small "discount" on a new one, that was their response after realizing this watch is now dead. 

[etterjmpl]

This started last night for me too. I just tried again and it won’t charge. Does this really mean it’s dead??

[AG2019]

Gosh I hope not. I bought a new charger and going to try that. If that
doesn't work then I'm out of options.

[etterjmpl]

I’ll try a different charger too...although this one worked a few days ago. Ugh.

[Amandarcraft]

Mine suddenly stopped charging also! And like you i completely cleaned it, tried different chargers... nothing.  I'm very disappointed. 

[AG2019]

I just now got an alert that I needed to charge it so I checked it and it
was back on. So I put it on the old charger and now its charging. Weird...

[John1001]

According to the so called customer care folks it does, however, I received this from seller, did not work for me but you might want to try it



“

This inability to charge is a bug of this model. Generally, the battery is over discharged after the watch has not been used for a long time.
You can charge it for a few hours first, remove it, and then press the left button and the button below the right at the same time. Check if it can be turned on for more than 10 seconds. If it can be turned on, it can be charged normally.

[John1001]

I also bought a new charger, made no difference

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. 

Thanks for the details shared in your posts. I appreciate your efforts to resolve the issue, sharing the solutions and steps you've tried. I understand that this can be very frustrating and recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

If you continue experiencing difficulties, please get in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

Hope this helps!

[Roundylb]

Fitbit’s way of extracting more money from us idiots. Had you done the update? It’s killed many of our Ionics suspiciously since discontinuing the Ionic.

[AG2019]

Yeah... fitbits are known for dying at the 2 year mark. Its a way to get us
to buy another one. Mine just came back on out of the blue. No idea why or
how. So I'm trudging on with it till it crashes for good.

[LiliyaFitbit]

It’s good to see you in the community, @Roundylb @AG2019.

@AG2019 I am glad to heart your watch is working. I appreciate your feedback and hope you continue enjoying the Fitbit experience. 

@Roundylb Thank you for joining the thread and sharing your experience and feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. Thank you for your understanding. 

See you around.

[John1001]

They cannot fix it and even though any Fitbit is less than a year old they won't warranty it due to store not being an "authorized retailer" so done with Fitbit

[LiliyaFitbit]

Thank you for the update, @John1001.

I am sorry to hear about your experience, I understand how frustrating this is for you. I am sure our Support team tried their best to help you according to our Warranty policy. I appreciate your understanding and hope you could give Fitbit another opportunity in the future. 

See you around.

[Markymo]

Not charging and nothing is helping. Left it charging overnight and still shows zero percent. Cleaned it and attached a new cord. 

[PerryPust]

So...which unit are you using now and how do you like it?

[John1001]

I will be switching to Apple watches, never buying fitbit again

[Markymo]

I watched some YouTube videos that recommended holding all three buttons down at tse time.  After trying it a few times while charging, my Ionic rebooted and is working again

[John1001]

Saw the same thing, some variations of that also, having to do with letting it run down for a while, then plugging it in while doing it, also holding down bottom right and left buttons, nothing worked. All I get is a  brightly lit battery symbol saying 0%