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Ionic won't charge

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‎03-04-2019 22:15

‎03-04-2019 22:15

My Fitbit ionic went to 0%. Tried charging it as soon as I could, but when I connect it to the charger the screen doesn't come on. And I can't do a factory reset if it doesn't have any power for a reset...

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1 REPLY 1

‎03-05-2019 09:53

‎03-05-2019 09:53

Welcome to the Forums @JSill! Thanks for troubleshooting this already.

 

I think that it's best if you follow up directly with our team since your Fitbit Ionic is not responding.  I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

 

Please keep me posted! Smiley Happy

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