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Ionic won't charge

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‎01-06-2020 08:49

‎01-06-2020 08:49

So I hadn't worn my ionic since September. I then went to charge it in November and my app says I'm fully charged. However the screen is blank. I've tried to do the pressing and holding buttons but to no avail. I've had zero useful help from fitbit. Anyone got any ideas? 

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‎01-06-2020 09:09

‎01-06-2020 09:09

Hi @Judehall,

 

Have you cleaned the contacts on both the charger and the Ionic?  This will help the Ionic get a strong and secure connection to the charger.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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