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Ionic won't charge

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‎12-06-2020 18:20 - last edited on ‎12-07-2020 13:50 by Fitbit Moderator

‎12-06-2020 18:20 - last edited on ‎12-07-2020 13:50 by Fitbit Moderator

I let my battery died while waiting for a new watch band.

Now it won't charge. I have tried to hold down all three buttons to turn it on but it won't turn on 

It has been on the charger for 48 hours so far and still nothing.

I had cleaned the connections with alcohol before I tried to charge it letting it dry before placing on the charger.

Any suggestions are greatly appreciated.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-07-2020 10:48

‎12-07-2020 10:48

Hi @Kebentz,

 

Is there a way that you could get your hands on another Ionic charger?  I suspect that there's a problem with the charger and not the Ionic or the outlet (though the outlet would be my next guess if you change chargers and have the same result).  If you can't, I would suggest contacting Support (link is at the bottom of the page) and asking for a Battery Test.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer

‎12-07-2020 13:55

In response to DramaQueenDiva

‎12-07-2020 13:55

Hi @Kebentz, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

@DramaQueenDiva Your help is always appreciated, thanks for the information that was shared in your post.

 

Looking forward to your reply.

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