Ionic won’t complete sync

[Harry_85]

Hi

i have recently got the Fitbit ionic. On starting it up I had to do an update after pairing it to my iPhone 6. The update finishing it syncs with my phone but after that it keeps trying to sync better never completes. So data doesn’t transfer

Ive reset the my app and the ionic and it just won’t sync to my phone. Does anyone else have this issue? Any help would be greatly appreciated. 

[SantiR]

@Harry_85 Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your Ionic not syncing. Thanks for updating it and for resetting the app and Ionic.

In this case, I'd recommend following all of the syncing troubleshooting steps found here. Try the steps in the order given for best results.

Keep me posted! 

[Harry_85]

Hi
I’ve tried all the steps and the ionic still won’t sync. I have tried it on another iphone (iphone 10) as well with the same results I’ve reset it back to factory settings. It connects to Bluetooth for a couple of seconds and then disconnects.

Harry Rowlands

Sent from my iPhone

[SantiR]

@Harry_85 Thanks for your reply and fro trying those steps. Thanks for trying the factory reset.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[c2starshine]

I’m having the same problem. I have had my Ionic for some time with no troubles until now. I used to have the Blaze and it seemed to “die” around the same age. Were you able to figure out the problem with Harry’s ?

[c2starshine]

BTW, I went to the link above and there are no “steps” listed there.