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Ionic won't connect to bluetooth

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‎10-07-2018 15:21

‎10-07-2018 15:21

Two days ago my Ionic stopped working with the bluetooth to sync.  When I open the app it says its looking for the watch.  I have restarted the watch, have tried forgetting it and re adding it to my bluetooth on the phone. Shut the phone off and the bluetooth on the phone.   It works sometimes and will work for a few minutes and sync if I have it plugged into the charger.  Of course my one year anniversary of my watch was last week.....  Any ideas.  

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2 REPLIES 2

‎10-08-2018 02:11

‎10-08-2018 02:11

What phone are you using? Try THIS Help Article on Syncing.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-08-2018 10:55

In response to NellyG

‎10-08-2018 10:55

While you can remove the Ionic from the list of trusted Bluetooth devices, a user should not be able to add the ionic back on the list. Doing so will keep the Fitbit app from finding the tracker.

 

Once removed from the trusted devices, the app should be opened to force a sync. 

 

Have you tried shutting the ionic off?

If on Android, it would be nice if people included the device they are having problems with, try clearing the Fitbit apps cache.

 

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