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Ionic won’t connect to my phone

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‎09-13-2023 14:12 - last edited on ‎09-22-2023 05:36 by Fitbit Moderator

‎09-13-2023 14:12 - last edited on ‎09-22-2023 05:36 by Fitbit Moderator

My Fitbit ionic has overheated and now won’t connect to my phone I have tried 3 times to contact Fitbit about this and have been messed around I am very frustrated with the watch and the service 

 

Moderator Edit: Clarified subject and format

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‎09-14-2023 10:55

In response to Odyssey13

‎09-14-2023 10:55

Welcome to the Fitbit Community, @Fedup123456. I'm sorry to hear about your Ionic and thank you for your feedback.

As @Odyssey13 mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates or watches. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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2 REPLIES 2

‎09-13-2023 16:06

‎09-13-2023 16:06

Hi @Fedup123456  a voluntary recall has been issued for the Ionic, so you won't be getting any help with your device. click to learn more

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎09-14-2023 10:55

In response to Odyssey13

‎09-14-2023 10:55

Welcome to the Fitbit Community, @Fedup123456. I'm sorry to hear about your Ionic and thank you for your feedback.

As @Odyssey13 mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates or watches. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer