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Ionic won't get notifications after app update

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‎10-17-2018 17:09

‎10-17-2018 17:09

My ionic won't get any notifications. My phones bluetooth works fine with other bt devices. I did all troubleshooting. I am ready to give up

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‎10-17-2018 18:17

‎10-17-2018 18:17

When you said you tried troubleshooting, did you mean following the recommendations here:  https://help.fitbit.com/articles/en_US/Help_article/1610/?l=en_US&c=Topics%3ATroubleshooting&p=ionic...

 

 

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎10-17-2018 21:08

In response to wtksk8r

‎10-17-2018 21:08

Yes. I even had a rep. from fitbit try to help me but I had to restart my phone, like I had done before, and we lost communication. I don't know what else to do.

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‎10-18-2018 19:00

In response to Cristy05

‎10-18-2018 19:00

Hi @Cristy05 @wtksk8r, it's great to see you in the Community Fitbit.

 

@Cristy05 I'm sorry to hear that you are not receiving notifications on your Fitbit Ionic. Thanks for the time you spent by following our recommendations. I contacted the Customer Support about your case, they should get in touch with you to continue providing assistance as soon as possible. Thank you for your patience in the meantime.

 

@wtksk8r Thanks for your support. 

 

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