Ionic, won’t hold a charge

[Melissapenner09]

My Fitbit ionic won’t hold a charge as of last week. It went from going 5 days to not holding a charge for more than 5 hours. I’ve only had it for about a year. Seems very weird to go from 5 days to 5 hours. Anyone have any solutions?

[DramaQueenDiva]

Hi @Melissapenner09, it does seem weird that the battery is only lasting 5 hours.  Have you contacted Support and asked for a Battery Test?

[Psaltina]

@Melissapenner09  Yes, I am having this issue but it just started recently. Did you find a solution?

[Melissapenner09]

No I haven’t,

I need to email Fitbit, I have been able to use it for about a month now


Sent from my iPhone

[Melissapenner09]

no I have not yet, I need to get in contact with them

[Melissapenner09]

Unfortunately not yet 

[Psaltina]

@Melissapenner09  Ok thanks for responding

[BigATN]

My Fitbit has done the same, "Black Screen": No green lights! Warranty for first 12 months. After you will have to change your own battery or have someone do the change out.

https://www.youtube.com/watch?v=vZdALycIe8E 

[Melissapenner09]

Perfect thanks for the info!


Sent from my iPhone

[Psaltina]

@BigATN Thanks for the information. My watch is 2 years old. Not sure if I want to go through the steps... lol.