Ionic won’t hold charge

[rachi78]

I have had my ionic for over a year and have never had any problems. Starting today my battery is draining so quick. Battery used to last 3-4 days if not longer it is now draining in under a day. Have tried doing a reset and reinstalling the app but this has not worked. It seems to be a problem several people are having with the ionic. Any suggestions 

[SilviaFitbit]

@rachi78 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional question. 

[Daveruby]

This is impacting me also, just started to fail this week after 3 years service

It  has gone from 4 days to 7 hours.  What are my options.

[SilviaFitbit]

@Daveruby Welcome to the Fitbit Community. Thanks for the details mentioned. 

Follow these tips to extend your Fitbit device's battery life. If your Ionic battery is still draining, chat with us online or give us a call. Click here to get connected. 

Hope this helps. 

[Daveruby]

So iconic reset, and now lost step count, and subject to random lighting up. But holding charge.

Am I right in thinking it is a dead watch.

David M

Get Outlook for iOS

[SilviaFitbit]

@Daveruby Thank you for getting back. I appreciate the details shared. 

Have you tried restarting your Ionic? Did you perform a factory reset? Please provide me with more details about the random lighting up you're getting on your watch, is it turning on by itself? 

Hope this helps.