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Ionic won't hold the charge and it won't do anything

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‎07-05-2021 05:49 - last edited on ‎07-06-2021 21:03 by Fitbit Moderator

‎07-05-2021 05:49 - last edited on ‎07-06-2021 21:03 by Fitbit Moderator

I bought a new Fitbit Ionic in February 2021 and now it won’t hold a full charge for more than 16 hours. I have been in touch with support for weeks about this, and they say they are “handling” it, but clearly they are not. How long does it take a company to review an issue and stand behind their product with a replacement? I’m getting the runaround here.

 

 

 

Moderator edit: subject for clarity/format 

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‎07-06-2021 21:08

‎07-06-2021 21:08

Hello @HolisticKathy. Welcome to the community forums. 

 

I'm very sorry for the experience and thank you very much for the steps you've followed and for taking the time to provide your feedback. At this time, I was able to see that our Support Team is currently reviewing and working on your case. Regarding your question, I recommend keeping an eye on your inbox since our team will get back to you with more information shortly. 

 

On a side note, please take into consideration that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.

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‎07-06-2021 21:08

‎07-06-2021 21:08

Hello @HolisticKathy. Welcome to the community forums. 

 

I'm very sorry for the experience and thank you very much for the steps you've followed and for taking the time to provide your feedback. At this time, I was able to see that our Support Team is currently reviewing and working on your case. Regarding your question, I recommend keeping an eye on your inbox since our team will get back to you with more information shortly. 

 

On a side note, please take into consideration that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes